Policies & Waiver
To help keep our space safe, clean, and enjoyable for everyone, please review the following policies before your visit.
Already completed our waiver? You're all set! 🌈
Our waiver only needs to be completed once every 12 months. Please do not submit a new waiver for each visit.
Open Play
General Information
Open play may be booked via reservation or walk in
Capacity will be limited to ensure safety, comfort, and compliance with occupancy regulations
The Play Place reserves the right to limit or pause entry during high-capacity periods
RULES
Supervision
Parents/guardians must remain on-site at all times
Children must be actively supervised at all times
The Play Place is not a drop-off facility
Staff are present for general oversight, not individual supervision
Safety
We are a SHOES-OFF facility. Socks are welcome but not required
No running, rough play, or unsafe behavior
Equipment must be used as intended and in a safe manner
Food and drinks are only permitted in the Café area
Toys must stay in the play area
Health and Cleanliness
Children showing signs of illness (fever, vomiting, contagious conditions, etc.) are not permitted to play
Caregivers are responsible for diapering and bathroom assistance
Please report any spills or accidents to staff immediately
Respect and Behavior
Kind and respectful behavior is expected from all guests
Disruptive or unsafe behavior may result in removal without refund
The Play Place is a shared community space—please help us keep it safe and welcoming
Infant Area
Designated infant areas are reserved for children 24 months and younger
Children AND adults must remove shoes before entering the infant area
Older children are not permitted in infant zones for safety reasons
Personal Belongings
The Play Place is not responsible for lost, stolen, or damaged items
Please keep valuables with you at all times
Memberships
Billing
Memberships are billed on a one month OR monthly on a recurring basis
Payments are automatically processed through your selected payment method for the recurring option
Cancellation Policy
Memberships may be canceled at any time
Cancellation must be made before the next billing date to avoid being charged for the next cycle
No refunds or partial refunds are provided for unused time
No Proration
Memberships are not prorated for partial months
Access continues through the end of the current billing cycle
Usage & Access
Memberships are valid only for the child(ren) listed on the account
Membership benefits may not be shared or transferred
Guest Passes
Guest passes must be used within the active billing cycle
Unused guest passes do not roll over
Supervision Requirement
The Play Place is a parent-supervised facility
Children must be supervised by a parent or guardian at all times
Closures
The Play Place may close for holidays, maintenance, or private events
No refunds or credits will be issued for temporary closures
Policy Changes
The Play Place reserves the right to update membership terms at any time
Members will be notified of any significant changes
Sickness Policy
When to Stay Home
Please do not visit The Play Place if your child (or accompanying adult) has any of the following symptoms:
Fever within the past 24 hours
Vomiting or diarrhea within the past 24 hours
Persistent cough or difficulty breathing
Runny nose with thick yellow/green mucus
Rash of unknown origin
Any contagious illness (such as pink eye, strep throat, hand-foot-and-mouth, etc.)
Return to Play Guidelines
Children may return to play when:
They have been symptom-free for at least 24 hours without medication
They feel well enough to participate in normal play activities
During Your Visit
If a child becomes ill while at The Play Place, we ask that families exit promptly
Please notify staff immediately of any accidents or illness so we can properly clean and sanitize the area
Our Commitment
We are committed to maintaining a clean and safe environment by:
Regularly sanitizing toys and high-touch surfaces
Performing routine cleaning throughout the day
Completing a full facility cleaning at the end of each day
Respect for Our Community
We understand it can be disappointing to miss a visit, but these guidelines help protect all families—especially infants and young children.
We appreciate your cooperation in keeping The Play Place a healthy space for everyone 💛
Parties
Party Time & Setup
All setup, celebration, and cleanup must take place within your scheduled time
You may arrive up to 15 minutes early to set up!
Please plan accordingly to ensure your group exits promptly at the end of your reservation
We recommend arriving a few minutes early to maximize your party time
Supervision
Parents/guardians are responsible for supervising children at all times during the party
Food & Drinks
Outside food and drinks, including birthday cake, are welcome.
Please keep food contained to designated areas and help us keep the space clean for all guests.
Play Area Guidelines
To keep our space safe and enjoyable for everyone:
Only children 24mo and younger may be in the infant space.
Shoes must be off in the infant area for both parent and baby.
Shoes must be removed for the main play space
Please treat all equipment and toys with care.
Guest Count
Your booking includes space for your party group. (up to 12 children unless otherwise arranged)
Please provide an estimated number of children attending so we can prepare accordingly.
Additional children may be accommodated for an added fee
Cancellations & Rescheduling
We understand that plans can change.
Parties may be rescheduled with at least 7 days’ notice
Cancellations made within 7 days of the event will result in forfeiture of any deposit
No-shows will not be refunded
Respect for the Space
We’ve created a calm, clean, and welcoming environment for families.
We ask that all guests help us maintain this space by cleaning up after themselves and being respectful of others.