Frequently Asked Questions
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What ages is The Play Place designed for?
Our space is designed for children ages 0–7 but ALL children are welcome to play. We have had children of all ages come and enjoy our space.Do parents stay during visits?
Yes! Parents or guardians must remain on-site at all times.Do I need a reservation?
Reservations may be required depending on the day and availability. We recommend booking ahead to guarantee your spot using our Plan Your Visit form.Do members need reservations?
Members may still need to reserve a spot during busy times to help us manage capacity. -
What is open play?
Open play is a relaxed, unstructured time where children can explore the space freely while parents stay and enjoy the environment.What is private play?
Private play is a reserved time where you and your group have exclusive access to the space for a more personal experience. -
How do I book a party?
Parties can be booked online through the booking form on our party tab. A 40% deposit is required to reserve your date.What’s included in a party?
Parties include a 2-hour private rental of the space with time for play, celebration, and connection.What happens after I book a party?
We’ll reach out the week of your event to confirm details and answer any questions. -
Do I need to sign a waiver?
Yes, a waiver is required for all children before entering the play space.Are socks required?
No, socks are not required. Our space is cleaned and sanitized throughout the day to prevent keep the space safe and accessible for everyone.What is your cancellation policy?
Parties and reservations may be rescheduled or canceled with advance notice. Full details will be provided at booking. -
Do you offer food or drinks?
We offer coffee and drinks for parents. Additional offerings may vary.Can I bring outside food?
Outside food and drinks are permitted within reason during open play.
Birthday parties and private events may bring outside food, drinks, and cake during their reserved time.
We’ve answered some of the most common questions below. If you don’t see what you’re looking for, feel free to reach out—we’re happy to help.
Still have questions?
Feel free to reach out—we’re happy to help!